FAQ & Policies

Questions, Answered

The boring but important part — all in one place, so nothing surprises you later.

How does pricing work for Fiesta Royal Luxury and Elegance Gold?
Both collections are quoted after a short consultation, based on your guest count, theme and the scope of what you need. We'll always confirm your total with you before you pay anything.
What if I just need one item, not a full collection?
That's what Custom Additions is for — browse individual pieces with real prices shown up front, no consultation required.
How far in advance should I order?
Every order is different, and we'll confirm your exact timeline during your consultation. For wedding invitations, we recommend reaching out 3–4 months before your date, so they can be mailed 6–8 weeks ahead. Fiesta Royal Luxury celebrations usually need less time — reach out as soon as you have your date.
How does payment work?
Full payment is required before design work begins. We accept Venmo, Zelle or PayPal (PayPal adds a 2% processing fee).
How many rounds of changes are included?
Two rounds of digital proof revisions are included with every order. Additional changes after you approve the design carry a fee.
Can I send inspiration photos?
Yes, please do! But out of respect for other designers, we don't create exact replicas — we design something inspired by your idea, with our own creative touch.
How is shipping handled?
Every order ships nationwide with tracking, timed to arrive well before your date. We'll choose the best carrier for your order, or use your preferred one. Shipping is always quoted separately, before you pay.
Can Elegance Gold be designed for more than 50 guests?
Absolutely. Each tier's starting investment is based on 50 guests — that's our starting point, not a limit. For larger celebrations we add invitations, RSVP cards, menus and place cards to match your guest count, and we'll confirm your total during your consultation.
Can I request a rush order?
Rush orders may be possible depending on our current schedule, with a rush fee added. Reach out and we'll let you know right away.

Still have a question?

We're happy to talk it through with you directly.

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